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Terms and Conditions

  1. Payment Structure
    1. Deposit for the total course fee is payable before the commencement of the RPL process.
    2. Upon successful assessment and issuance of the qualification (soft copy), the remaining of the course fee is due before the soft copy is issued.
    3. The full balance must be paid before the hard copy of the certificate is dispatched.
  2. Processing and Timelines
    1. The standard processing time for issuing the RPL certificate is 1 to 4 weeks from the date all required documents are submitted. In exceptional cases, processing may take longer.
    2. The applicant is responsible for providing all necessary documentation to facilitate the assessment.
    3. The outstanding balance must be paid within 14 days. Failure to do so may result in the cancellation of the qualification and forfeiture of the initial deposit.
  3. Refund Policy
    1. If a qualification cannot be issued after assessment, the applicant will receive a full refund of the deposit (cannot be provided for changes of mind).
    2. If the qualification is deemed invalid within 3 months, the applicant will be given a replacement Certificate from another RTO. If the qualification is deemed invalid within 3 months, the applicant will be given a 50% discount on the application fee, based on the total course fee at that time and will be issued another certificate.
  4. Contract Duration and Validity
    This agreement becomes effective from the date it is signed by the applicant and will remain in force until the following conditions are met:
    • Full payment has been received, and
    • The applicant has received the final RPL certificate.